The biggest gap between a booking bot that feels like your salon and one that feels like a customer-service script isn't the AI model underneath. It's four settings most people fill in once during setup and never look at again.
Tone is the first decision, and it's not cosmetic
Tayyr ships with four tone presets: Friendly, Professional, Luxury and Casual. Under the hood these aren't just a label, they change how the assistant phrases everything, from how it greets a new client to how it confirms a booking. A high-end spa and a walk-in barbershop shouldn't sound the same, and picking the wrong one is the fastest way for clients to notice they're talking to software instead of feeling like they're talking to you.
- Friendly. Warm and a little informal, good default for most salons and barbershops.
- Professional. Clear and efficient, minimal small talk, suited to clinics and medical-adjacent services.
- Luxury. Unhurried and polished language, built for high-end spas where the tone itself is part of the experience.
- Casual. Short, relaxed, closer to how you'd actually text a regular client.
The welcome message is the first impression, so write it yourself
Every conversation opens with a custom welcome message you write once in settings, not a generic "Hi, how can I help you today?" This is the single highest-leverage line in the whole setup, because it's the first thing every new client reads. A line that mentions your salon by name and hints at what the assistant can actually do (book, reschedule, answer hours) sets expectations correctly from message one.
Weekend mode and custom instructions handle the exceptions
Weekend mode is a single switch for salons that genuinely don't take new bookings on weekends. Turn it on and the assistant stops offering Saturday or Sunday slots outright, politely explains bookings are paused, and offers the next open day instead, so you're never fielding a weekend request you had no intention of honouring. The custom instructions field is where the specific, non-obvious rules of your business live: a service that needs a deposit, a stylist who only takes certain treatments, a standard question you always ask new clients before booking colour work. None of that is guessable from a tone preset alone, it has to be told to the assistant explicitly.
The test that actually matters
After changing any of these, the only real check is opening a live chat and asking the same three or four questions a real client would: opening hours, price for your most-booked service, and a request to book something for tomorrow. If the answers sound like something you'd actually say to a client, the settings are right. If they sound like a script, adjust the tone or the welcome message before worrying about anything else.